Shipping Policy

The Aura Gifts
Effective Date: [08-02-2025]

At Aura Gifts, we specialize in customized and personalized gifts, ensuring each product is unique and made just for you. Due to the nature of our products, we follow a strict no-cancellation and no-refund policy.

Order Cancellation

• Once an order is placed, it cannot be canceled or modified as we begin processing it immediately.
• In exceptional cases where production has not started, we may consider requests on a case-by-case basis. However, this is not guaranteed.

Refund Policy

• We do not offer refunds on any orders, as all items are custom-made and created specifically for you.
• Refunds or replacements will only be processed if an incorrect or damaged product is received. In such cases, customers must contact us within 24 hours of delivery with supporting images.
• Any claims for incorrect or damaged products should be sent to [your support email], along with the order details and clear images of the issue.

We appreciate your understanding and support in helping us create meaningful, personalized gifts for your special moments!

The Aura Gifts

Email: [help@theauragifts.com]

Phone: [+91 9033571916]

By using our website and services, you agree to the terms of this Privacy Policy.